A day in the life of our service desk controller at Coinadrink Limited.

Have you ever wondered how Coinadrink keeps on top of our customer, operator, and engineer calls, whilst simultaneously providing the best service around? If so, keep reading! We pride ourselves on our rapid response times, so needless to say that our service desk controller is so important to us. Here you can take a look at what her day consists of…

What happens on our service desk?

A typical day when managing the service desk at Coinadrink Ltd, consists of efficiently completing planned tasks that require time and detail, to then create the reliable service we have today. These tasks include; undertaking customer service calls, assigning calls to our highly skilled engineers and also identifying issues and solutions within a specific time frame to get machines back up and running. Sounds like a lot for a days work. And it’s all for the benefit of our customers.

As well as this, our service desk is responsible for scheduling our preventative maintenance measures, such as planned water filter changes and planned services of machines. This ensures that your machine provides premium hot drinks for longer.

The service desk controller talks to customers and our staff ensure that communication lines are clear whenever site visits are made. This guarantees that everybody is on the same page and then allows the problem to be fixed as quickly as possible.

To add to this, the service desk makes sure our vehicles and insurance policies are reviewed regularly, MOT and services on vehicles are scheduled and fuel usage and costs are monitored as well. This requires patience, skill, and a lot of coffee! Luckily Coinadrink has that covered too. These daily tasks are what makes us the best vending company to come to when experiencing service issues. In our machine prices, our maintenance costs are incorporated to save any hassle in the future, therefore making our equipment a long-term investment for both parties. Our reliable service is built on our staff and customers, making the best deal for both sides.

The service controller is one of our key positions within the business, meaning that every single element of this role helps to ensure that we are upholding our promise of industry leading response times and our commitment to service.

A consistent response time of under 2 hours!

In the vending industry we have the quickest service response time, which therefore allows us to provide the ultimate drinks experience and optimise our resources. Our response times mean that if you do encounter a problem, we deal with it quickly and efficiently to ensure our customers experience the best vending service around. Regardless of the situation, you can always rely on us to fix it! Here at Coinadrink we fight conditions to help keep our number one priority (you) satisfied. Our customer surveys also demonstrate how excellent our services are, so why not give it a try?

Coinadrink Ltd

10-11, Maple Leaf Industrial Estate, Bloxwich Ln, Walsall WS2 8TF
01922 640777

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